Banks cut staff, transaction branches amid digital promotion

Banks cut staff, transaction branches amid digital promotion

VietinBank will be the first bank in the country’s group of four largest banks (Big4) to cut the number of its transaction branches.

The reduction of bank staff will continue to be strong in 2025, as banks are promoting digital transformation and restructuring operations to improve cost management efficiency. — Photo vnbusiness.vn

A series of banks have announced plans to cut staff and transaction branches, setting off a wave of job losses in the banking industry that was, in recent years, considered one of the hottest professions.

VietinBank will be the first bank in the country’s group of four largest State-owned commercial banks (Big4) to cut the number of its transaction offices. According to a plan released at VietinBank’s annual general meeting of shareholders (AGM) recently, the bank is expected to cut hundreds of transaction points to streamline the system in 2025.

Along with the cuts, VietinBank will use digital platform applications to improve customer experience. Currently, VietinBank is implementing 108 fundamental initiatives in Phase 1 of the bank’s digital transformation programme. About 60-70 per cent of the bank’s products have been put on digital channels, and 99 per cent of the bank’s transactions have been implemented via digital channels.

At AB Bank's recent AGM, ABBank's leaders also said that the bank would continue to streamline and optimise the operating system to reduce costs and improve efficiency.

Accordingly, ABBank will reduce the number of units at its headquarters and increase the supervision responsibility of the operating and support units. At the same time, the bank will also review and streamline personnel throughout the system in accordance with the new organisational model.

According to the financial report for the first quarter of 2025, LPBank has made cuts in the work force in the first quarter of 2025. Accordingly, as of March 31, 2025, the number of employees at the bank was 9,570, a decrease of 1,619 or 14.46 per cent compared to that at December 31, 2024.

According to banks, their recent personnel cuts were mainly due to the digital transformation process and restructuring of the operating model. The application of integrated and streamlined organisational models in some positions also caused redundant personnel.

Analysts of securities companies believe that the reduction of bank staff will continue until the end of 2025 as banks are promoting digital transformation and restructuring operations to improve cost management efficiency.

At the same time, banks tend to reduce the number of employees at transaction branches and narrow the operating space to optimise management in the context of strong development of information technology.

Banks also admit that the wave of workforce cuts will continue. According to ABBank's leaders at the bank’s AGM, in the context that the entire banking industry has been applying technology and AI, the development of branches and transaction offices needs to be carefully considered to ensure operational efficiency.

Experts predict that in the next few years, AI technology will develop strongly, replacing many jobs, especially in the banking industry, as AI technology is applied more and more by banks to handle many tasks, from administrative works to statistical operations, product-service recommendations, information authentication support and data analysis.

Therefore, the shift in human resources in the finance and banking sector will continue, requiring banks to invest in training, upgrading skills for their staff and innovating recruitment policies to retain employees in strategic work areas. 

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