SHB promotes digital solutions for corporate customers
SHB promotes digital solutions for corporate customers
Saigon Hanoi Commercial Bank (SHB) is at the forefront of digital transformation to meet the evolving needs of corporate customers with its SHB Corporate Mobile and SHB Corporate Online digital banking platforms.
Most recently, to shorten the transaction time and improve customer experience, SHB has added a new feature on separate money transfer orders on the SHB Corporate Online digital bank. The feature enables corporate customers to transfer money quickly between banks 24/7, safely and easily, with amounts starting from VND500 million ($19,700). The limit is up to VND5 billion ($196,800) for one order separation. This new service is free of charge for customers.
SHB has made efforts like these to drive innovation to create products and services to meet the customers’ demand.
"The separate money transfer order is one of many features on SHB Corporate Online. By investing in human resources and infrastructure for the technology platform, SHB is accelerating its digital transformation through new features and services to enhance customer experience and better serve businesses, making contributions to the economic development,” an SHB representative said.
Tens of thousands of businesses have trusted SHB's internet banking services for the safety and security. There are many features meeting their financial needs, such as domestic and international payments, lending guarantees, L/C issuance, foreign currency trading, cash flow management, the representative added.
At the same time, SHB's digital platform provides a variety of authentication methods and approval models from single to multi-level, suitable for many types and sizes of businesses. In addition, invoices and transaction documents are signed with digital signatures on SHB's digital platforms to increase security and authenticity of information while minimising risks during online transactions.
In addition to the internet banking version, SHB is implementing SHB Corporate Mobile on a smart mobile device platform to offer the optimal governance solution, flexible financial management, streamlined transaction processes, operating cost, and time-saving for businesses.
Business owners can flexibly assign login rights and control transactions according to separate positions such as director, deputy director, accountant, etc. This feature allows businesses to set up flexible approval processes, ensuring transparency and strict control in processing important transactions.
SHB Corporate Mobile helps customers optimise the time to process financial tasks, approve money transfer orders anytime, anywhere, and experience seamless online transactions. Thus, businesses can manage cash flow more effectively and grasp new business opportunities.
Customers can also log in to SHB Corporate Mobile using various methods such as password, fingerprint, or facial recognition. Besides high security, SHB Corporate Mobile also features a user-friendly interface integrated with Soft OTP so that all operations can be performed quickly on a single platform. In addition, SHB Corporate Mobile digital bank synchronises data with SHB Corporate Online to help the process of creating and approving orders easily.
Transformation based on understanding customers
One of four key pillars of SHB’s transformation strategy for 2024-28 is modernising IT and digital transformation. By leveraging cutting-edge technologies such as big data, AI, and machine learning, SHB is taking steps to realise its digital transformation with impressive figures.
During its digital transformation journey, SHB has digitised its internal processes, products, and customer services. The proportion of transactions via digital channels and online platforms continues to increase, among the top in the industry. As a result, 90 per cent of its essential banking operations are now conducted digitally, and 92 per cent of all transactions are processed through mobile banking and internet platforms. As of October, the number of transactions via SHB’s digital channels has soared 130 per cent against 2023.
The SHB representative said, “The bank is expediting its digital transformation, applying the cutting-edge technologies in banking operation to better serve customers, creating more added value for customers and the community. SHB always understands the demand of businesses at each stage of development. The bank plays a role as a solution supplier of quality products and services to ease cost burden and improve business efficiency for businesses.”
From now until 2028, SHB will channel its resources to implement a comprehensive transformation strategy based on institutional and mechanism reform; its people; customers and the market; and modernising IT and digital transformation.
Thanks to the strong digital transformation, SHB has received a slew of awards, such as Outstanding Innovative Banking Product Service by the International Data Group; Outstanding Digital Cash Management Platform and Best Technology Implementation for Digital Customer Experience at the Digital CX Awards 2024; Best Bank for SMEs in Vietnam by Euromoney; Vietnam SME Partnership Initiative of the Year and Vietnam Social Impact Finance Initiative of the Year by Asian Banking and Finance magazine; and Bank for People of the Year at the Better Choice Awards 2024.
