Ha Noi opens hotline for tax advice

Ha Noi opens hotline for tax advice

The Ha Noi Department of Tax has set up a hotline number, 04-38512436, at its office to give advice to citizens and enterprises about tax policies and procedures.

Citizens can also register complaints about the department staff's attitude through the hotline.

Nguyen Cong Cuong, one of the two employees in charge of the hotline, said that they have received several calls since the department announced the setting up of the hotline. The complaints were mostly about new tax regulations and procedures to shorten the tax payment time of businesses.

The department has asked 30 sub-departments of districts and wards to publicise the hotline number to receive queries from people and enterprises.

Nguyen Thi Hai Yen, head of the department's taxpayer support office, said that the department has also organised 100 training courses on new tax regulations. It will help shorten 200 hours of tax procedures as per the government's target.

Nguyen Thanh Hoc, deputy head of Ha Noi's Party Committee's Department of Publicity and Education, said that his department will work with the tax department to do a survey of people's opinions about the advantages and disadvantages of the tax procedures and the tax staff's attitude.

This will help improve the efficiency of tax operations in the future, he said.

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