EVN to gauge consumer satisfaction
EVN to gauge consumer satisfaction
The Electricity of Vietnam Group (EVN) this month has plans to sign an agreement with the Vietnam Chamber of Commerce and Industry (VCCI) to gauge consumer satisfaction, the group said.
EVN said, in January 2017, it began supplying electricity used for daily life to 20,000 new customers in urban areas, 45,000 customers in rural areas and for production to over 16,000 customers.
In the past two months, EVN’s customer care centres have received and dealt with more than 252,700 requests from customers.
According to EVN, in March, the system’s average transferred electricity output is 536 million kWh per day.
In the two months, the group’s total electricity output, including purchased power, was 26.56 billion kWh, up 7.4 per cent from the same period last year, of which hydroelectricity accounted for 35.8 per cent, coal-fueled thermal power 39.7 per cent and gas-fuelled turbines 23.3 per cent.
Commercial electricity output exceeded 25 billion kWh, an increase of 8.1 perc ent, of which electricity for industry and construction increased by 10.6 per cent, electricity for business and production rose by 6.7 per cent, agriculture climbed by17.9 per cent, and management and consumption was up 4.5 per cent.
EVN also worked with the General Department of Irrigation to release 4.67 billion cu.m of water to serve the winter-spring crop agricultural production for the midland and Red River Delta provinces.
Online services
EVN Ha Noi also announced that customers in the capital city of Ha Noi who want to register for electricity supply from this month can register online instead of visiting the offices.
Customers just need to visit the corporation’s website or the customer care website where they will be guided on the necessary procedures.
Following registration, the company’s staff are responsible for receiving, confirming requests and transferring to the online management system for power supply of EVN Ha Noi.
The procedure will take some three to five days. According to EVN Ha Noi, the application of information technology in providing power has many benefits, such as reduction in travelling costs and convenience in record storage management.
On installation costs, customers do not have to go to the transaction office but can pay via banks. At the same time, after completing the registration for electricity use, customers can also choose ways of payment for monthly use.
EVN Ha Noi also recommends customers monitor and send comments through the group’s customer care centre switchboard at 19001288 or 04.22222000 to help enhance quality of the new service.
